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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

ER Final

Emma Rogers

Senior Consultant

Peter Shaw

Principal
CD Final

Cindy Dadier

Head of Operations
A JM Final

Auline-Jean Melbourne

Associate
KJ Final

Kneale Jefferis

Administrator
KEM Final

Katherine Milton

Principal Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
AJB Final

Adam Barker

Project Manager
EMR Final

Ellen Ratcliffe

Principal Consultant
HB Final

Hana Bailey

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
IM Final

Ian McQuade

CEO
MH Final

Margs Harvey

Business Administrator
TK Final

Tammy King

Head of People
ADC Final

Adrian Cooper

Head of Market Engagement
RE Final

Reece Eley

Junior Consultant
DN Final

Danuta Nott

Business Support Manager
OD Final

Olivia Devereese

Project Manager
Sharon Hine

Sharon Hine

HR & Business Support Administrator
TB Final

Tony Brown

Consultant
Mark dallaway

Mark Dallaway

Senior Associate
KW Final

Katy Wilkinson

Consultant
TO Final

Tom Oakley

Consultant

Paul McBride

Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Stefan Ambrose

Administrator
S Murdoch Headshot

Stuart Murdoch

Consultant
PA Final

Paul Armitage

Head of DC

Laura Ospina-Castro

Junior Consultant
EB Final

Emma Beard

Senior Consultant
RP Final

Robert Plumb

Senior Associate

Pemmy Opeaye

Analyst
CC Final

Clare Chilton

Consultant
JF final

Jo Fellowes

Director
RC

Robyn Cowan

Senior Consultant
Adam Chate

Adam Chate

Senior Consultant

Iulia Chiorean

Administrator
Amanda Cullen V1

Amanda Cullen

Senior Associate
AS Final

Antonella Sferrino

Associate
RC Final

Rosanne Corbett

Director
PV Final

Pamjit Virdi

Senior Consultant

Cameron Halsall

Analyst

Callum Taylor

Analyst
Ryan P Final

Ryan Perrin

IT Support Apprentice

Haydn Williams

Project Analyst

Muhammed Ansar

Project Analyst
CW Final

Claire Wallis

Consultant
KM Final

Kate Maloney

Client Director

Testimonials

We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited
Knowing that commercial links may exist between some consultants and pension service providers, it was Muse’s clear independence that made the difference for us. Firstly, they helped us to consider the different types of DC scheme available, without having a particular product that they were looking to sell. On the second occasion, we were considering Fiduciary Management. Muse helped us understand the pros and cons of Fiduciary Management compared with our current service. Whilst we didn’t move to Fiduciary Management, we did make changes to the way that we work with our appointed investment consultant.
Former Group Head of HR, Drax Group plc
Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.
Pension Strategy Manager, CYBG plc

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