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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

MH Final

Margs Harvey

Business Administrator

Peter Shaw

Principal
CD Final

Cindy Dadier

Head of Operations
Amanda Cullen V1

Amanda Cullen

Senior Associate
ER Final

Emma Rogers

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
JF final

Jo Fellowes

Director
RP Final

Robert Plumb

Senior Associate
KEM Final

Katherine Milton

Principal Consultant

Haydn Williams

Project Analyst
DJ F Inal

Daniel Jacobson

Principal Consultant
HB Final

Hana Bailey

Senior Consultant
RC Final

Rosanne Corbett

Director
ADC Final

Adrian Cooper

Head of Market Engagement
RE Final

Reece Eley

Junior Consultant
AJB Final

Adam Barker

Project Manager
AS Final

Antonella Sferrino

Associate
OD Final

Olivia Devereese

Project Manager
CW Final

Claire Wallis

Consultant
KM Final

Kate Maloney

Client Director

Stefan Ambrose

Administrator
Mark dallaway

Mark Dallaway

Senior Associate
Sharon Hine

Sharon Hine

HR & Business Support Administrator
S Murdoch Headshot

Stuart Murdoch

Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
TK Final

Tammy King

Head of People
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
RC

Robyn Cowan

Senior Consultant
Adam Chate

Adam Chate

Senior Consultant
IM Final

Ian McQuade

CEO

Iulia Chiorean

Administrator
TO Final

Tom Oakley

Consultant

Paul McBride

Associate
EB Final

Emma Beard

Senior Consultant

Laura Ospina-Castro

Junior Consultant

Callum Taylor

Analyst
CC Final

Clare Chilton

Consultant
A JM Final

Auline-Jean Melbourne

Associate
PA Final

Paul Armitage

Head of DC
PV Final

Pamjit Virdi

Senior Consultant

Muhammed Ansar

Project Analyst
KW Final

Katy Wilkinson

Consultant
TB Final

Tony Brown

Consultant
DN Final

Danuta Nott

Business Support Manager

Pemmy Opeaye

Analyst
KJ Final

Kneale Jefferis

Administrator
Alan S Final

Alan Simpson

Financial Controller

Cameron Halsall

Analyst

Testimonials

Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme
It was great working with Muse and if we undertake another review we will most definitely be in touch. We could not have got through this without Muse.
UK Group Pensions Manager, Total
Muse’s support was invaluable in making sure we were still able to drive forward our projects, Trustee agenda and actions during the absence of a key team member on maternity leave. It was a pleasure to work with the Muse team and we valued their wider market knowledge, willingness to challenge and independent viewpoint. Because we had worked with Muse before we ‘hit the ground running’ and Muse quickly became part of the team.
Pension Strategy Manager, CYBG plc

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