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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

PV Final

Pamjit Virdi

Senior Consultant
EB Final

Emma Beard

Senior Consultant
CD Final

Cindy Dadier

Head of Operations
HB Final

Hana Bailey

Senior Consultant
RC

Robyn Cowan

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
OD Final

Olivia Devereese

Project Manager
A JM Final

Auline-Jean Melbourne

Associate
TB Final

Tony Brown

Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
Amanda Cullen V1

Amanda Cullen

Senior Associate
PA Final

Paul Armitage

Head of DC
Sharon Hine

Sharon Hine

HR & Business Support Administrator
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
MH Final

Margs Harvey

Business Administrator

Laura Ospina-Castro

Junior Consultant
ER Final

Emma Rogers

Senior Consultant
TO Final

Tom Oakley

Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
CW Final

Claire Wallis

Consultant
CC Final

Clare Chilton

Consultant
TK Final

Tammy King

Head of People

Iulia Chiorean

Administrator
KW Final

Katy Wilkinson

Consultant
IM Final

Ian McQuade

CEO
RC Final

Rosanne Corbett

Director
Ryan P Final

Ryan Perrin

IT Support Apprentice

Paul McBride

Associate
KM Final

Kate Maloney

Client Director
KEM Final

Katherine Milton

Principal Consultant
KJ Final

Kneale Jefferis

Administrator

Cameron Halsall

Analyst

Callum Taylor

Analyst
S Murdoch Headshot

Stuart Murdoch

Consultant

Muhammed Ansar

Project Analyst
EMR Final

Ellen Ratcliffe

Principal Consultant
Mark dallaway

Mark Dallaway

Senior Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Peter Shaw

Principal

Pemmy Opeaye

Analyst
RE Final

Reece Eley

Junior Consultant
DN Final

Danuta Nott

Business Support Manager
AS Final

Antonella Sferrino

Associate
Adam Chate

Adam Chate

Senior Consultant

Stefan Ambrose

Administrator

Haydn Williams

Project Analyst
JF final

Jo Fellowes

Director
RP Final

Robert Plumb

Senior Associate
AJB Final

Adam Barker

Project Manager

Testimonials

Muse have helped us via an independent trustee effectiveness review, a discussion workshop for the board on the findings and subsequently some planning and facilitation work for Trustee strategy sessions. The Muse team are highly capable with a strong client focus in the way they work, with us and our other advisers. Our trustee board is skilled and expects high quality and good value for money from advisers. Muse has consistently delivered this.
Chair, 3i Group Pension Plan
Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.
Chair and Trustee Director, National Grid Electricity Group Trustee Limited
We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited

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