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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 30 Jul 2026

Roundtable: The Evolving DC Landscape

We brought together Heads of Pensions, Trustees, and specialists from legal, communications and beyond to discuss the evolving DC landscape focusing on three key topics: consolidation, default retirement and targeted support.

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Case studies | 30 Jul 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

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Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

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The Team

Alan S Final

Alan Simpson

Financial Controller

Muhammed Ansar

Project Analyst
CW Final

Claire Wallis

Consultant
CD Final

Cindy Dadier

Head of Operations
JF final

Jo Fellowes

Director
HB Final

Hana Bailey

Senior Consultant
EB Final

Emma Beard

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
CC Final

Clare Chilton

Consultant
RP Final

Robert Plumb

Senior Associate
BM Final

Barry Mack

Director
TK Final

Tammy King

Head of People
Amanda Cullen V1

Amanda Cullen

Senior Associate
S Murdoch Headshot

Stuart Murdoch

Consultant

Laura Ospina-Castro

Junior Consultant
RC Final

Rosanne Corbett

Director
MH Final

Margs Harvey

Business Administrator
TB Final

Tony Brown

Consultant
RE Final

Reece Eley

Junior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
ER Final

Emma Rogers

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
RC

Robyn Cowan

Senior Consultant
TO Final

Tom Oakley

Consultant

Haydn Williams

Project Analyst
OD Final

Olivia Devereese

Project Manager
AS Final

Antonella Sferrino

Associate
PV Final

Pamjit Virdi

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
KW Final

Katy Wilkinson

Consultant

Peter Shaw

Principal
PA Final

Paul Armitage

Head of DC
DN Final

Danuta Nott

Business Support Manager
Adam Chate

Adam Chate

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
KJ Final

Kneale Jefferis

Administrator
A JM Final

Auline-Jean Melbourne

Associate
Sharon Hine

Sharon Hine

HR & Business Support Administrator
KEM Final

Katherine Milton

Principal Consultant

Callum Taylor

Analyst
AJB Final

Adam Barker

Project Manager
KM Final

Kate Maloney

Client Director

Paul McBride

Associate
ADC Final

Adrian Cooper

Head of Market Engagement
Mark dallaway

Mark Dallaway

Senior Associate
IM Final

Ian McQuade

CEO

Testimonials

Muse worked skillfully with the trustees, our advisers and our main Company contacts to help us review trustee board effectiveness and provide independent insights. Muse set their report in a strategic context for the scheme and it was evident Muse understood our unique challenges as well as comparisons to peer schemes. They framed proportionate views and made clear recommendations for actions that we are now taking forward. It has been a good piece of work, and worthwhile. It will help us work with the Company to make further progress on the scheme. The other trustees had not experienced an effectiveness review; they found it easy to work with Muse and engaged well with the trustee board’s discussion of the report findings.
Independent Trustee Chair, QinetiQ Pension Scheme
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
Muse facilitated the setting of our strategic goals, both financial and operational, working with all our advisers and providers so that the objectives were fully integrated, not only in respect of IRM but also with regard to data, administration, member communication and governance. Their independence meant that the advisers were open and transparent in their thinking. The momentum they helped us achieve means that we are on course to provide good outcomes for our members. It also gives us a helpful framework to refresh regularly, to check that we remain on track.
Independent Trustee, Xerox Final Salary Pension Scheme

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