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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Dec 2024

Delivering better member outcomes

Ian McQuade covers some of the developments we’ve seen this year in pensions – and there have been many. One notable achievement was the launch of the Royal Mail Collective Pension Plan, which bridges the gap between DB and DC. The governance regime remains another important topic of discussion, where trustee boards provide important checks and balances. Is this being eroded by the corporate sole trustee? Read Ian’s insights here.

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Musings | 12 Dec 2024

Driving our growth

Barry Mack looks at how we’re managing our organic growth and the importance of our people in delivering the right outcomes for our clients. Some of you may remember that we celebrated our 18th birthday this year, which is a significant milestone for us. This was made possible by you. This milestone also marked an expansion of our capabilities as we grew the team from 31 to 45 amazing people. Barry talks growth, culture and clients in this article.

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Musings | 12 Dec 2024

Pensions administration: challenges and opportunities

Earlier this year we conducted a survey, providing insight into the current views on pensions administration. Given the scale of change in pensions, and an increasing focus on value for money, it comes as no surprise that administration remains a top priority. We’ve summarised the results for you here.

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Knowledge hub

The Team

PV 530

Pamjit Virdi

Consultant

Paul McBride

Associate
AC 335

Amanda Cullen

Senior Associate
Muse heads March 475

Robert Plumb

Senior Associate
KW 43 1

Katy Wilkinson

Consultant
TK 16 1

Tammy King

Head of People
ELR 359

Emma Rogers

Senior Consultant
BD 49 1

Becca Downing

Analyst
AB 78

Aliza Bashir

Analyst
EB 180 1

Emma Beard

Senior Consultant
Antonella sferrino

Antonella Sferrino

Associate
Cindy

Cindy Dadier

Business Manager
Alan S 329

Alan Simpson

Financial Controller
KJ 123 1

Kneale Jefferis

Administrator
KSM 515

Kate Maloney

Client Director
MH 550 1

Margs Harvey

Business Administrator
ADC 28

Adrian Cooper

Head of Market Engagement
JF 57 1

Jo Fellowes

Director
HD 73 1

Hamida Dadd

Analyst
DN 306

Danuta Nott

Business Support Manager
KEM 96 1

Katherine Milton

Senior Consultant
Rosanne Corbett

Rosanne Corbett

Director
TO 397

Tom Oakley

Consultant
Muse heads March 591

Liza Sinclair

Senior Consultant
EE 1

Evalinde Eelens

Senior Associate
SH 541

Steve Hammer

Trustee Secretary
File 4

Paul Armitage

Associate
BM 110 1

Barry Mack

Director
RE 365

Reece Eley

Analyst
Mark dallaway

Mark Dallaway

Senior Associate
HB 403

Hana Bailey

Senior Consultant
DJ 323

Daniel Jacobson

Senior Consultant
RAC 6

Robyn Cowan

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
CW 392

Claire Wallis

Consultant
IM 380

Ian McQuade

CEO
LH 144 1

Lindsay Hawkins

Director

Testimonials

Muse facilitated the setting of our strategic goals, both financial and operational, working with all our advisers and providers so that the objectives were fully integrated, not only in respect of IRM but also with regard to data, administration, member communication and governance. Their independence meant that the advisers were open and transparent in their thinking. The momentum they helped us achieve means that we are on course to provide good outcomes for our members. It also gives us a helpful framework to refresh regularly, to check that we remain on track.
Independent Trustee, Xerox Final Salary Pension Scheme
We have very much valued working with Muse in a review of our pension administration arrangements. The Muse team was incredibly helpful in helping us prepare for the review, in guiding us through the various assessment stages, and in helping us to get to the right decision for our Schemes. The documentation produced during the process, from the RfP itself, through to the reporting in support of the decision making process, has been first class. I would like to offer my sincere thanks and gratitude for all of the hard work, commitment and support. The Muse team were an absolute delight to work in partnership with, on what could potentially have been a difficult programme.
Group Head of Pensions & Benefits, DMGT
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
Our clients

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