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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 23 Jun 2026

It’s Good to Talk. Isn’t It?

A certain advertising strapline once said, ‘It’s Good to Talk’. And it is. But when it comes to pensions administration, it’s more of a case that we need to talk and especially when it comes to scams. We need to talk about how we talk to members and the language we use not only to improve the member experience generally, but also very specifically to limit the risks of members being scammed.

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Musings | 23 Jun 2026

From compliance to capability: The next phase of Pension Scheme Governance

The recent TPR Talks discussion on raising standards of trusteeship and governance reignited an important debate across the pensions industry: what does 'good governance' actually look like in practice? Governance spans a wide spectrum of matters from endgame strategy, risk management, cyber security, business continuity, third-party supplier oversight, data quality to AI governance. Trustees are expected to manage pension-specific risks and all the operational risks that could materially impact members and scheme operations. Operational risk management in a highly outsourced model deserves its own article!

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Case studies | 8 Jun 2026

DC Adviser Review: A second opinion counts

We were approached by a trustee board of a large blue-chip company whose DC investment consultant had been in role for several years. The trustee board had gone through several changes in service contacts at the consultant and had gradually lost confidence in the advice being put forward on the investment aspects of the DC section. It’s worth noting however that the trustee board felt that the scheme’s default fund was in good shape after it had gone through a series of evolutions.

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The Team

Hamida Dadd

Analyst

Katherine Milton

Principal Consultant

Amanda Cullen

Senior Associate

Katy Wilkinson

Consultant

Ryan Perrin

IT Support Apprentice

Tony Brown

Consultant

Clare Chilton

Consultant

Sharon Hine

HR & Business Support Administrator

Reece Eley

Junior Consultant

Callum Taylor

Analyst

Cindy Dadier

Head of Operations

Jo Fellowes

Director

Emma Beard

Senior Consultant

Muhammed Ansar

Project Analyst

Peter Shaw

Principal

Kate Maloney

Client Director

Robyn Cowan

Senior Consultant

Hana Bailey

Senior Consultant

Antonella Sferrino

Associate

Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Tammy King

Head of People

Danuta Nott

Business Support Manager

Paul Armitage

Head of DC

Tom Oakley

Consultant

Mark Dallaway

Senior Associate

Ian McQuade

CEO

Rosanne Corbett

Director

Adrian Cooper

Head of Market Engagement

Claire Wallis

Consultant

Margs Harvey

Business Administrator

Emma Rogers

Senior Consultant

Kneale Jefferis

Administrator

Steve Hammer

Trustee Secretary

Laura Ospina-Castro

Junior Consultant

Barry Mack

Director

Auline-Jean Melbourne

Associate

Adam Barker

Project Manager

Paul McBride

Associate

Ellen Ratcliffe

Principal Consultant

Adam Chate 4787

Adam Chate

Senior Consultant

Robert Plumb

Senior Associate

Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Alan Simpson

Financial Controller

Olivia Devereese

Project Manager

Daniel Jacobson

Principal Consultant

Pamjit Virdi

Consultant

Haydn Williams

Project Analyst

Stuart Murdoch

Consultant

Testimonials

We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.

Trustee Director, RBS Pension Trustee Limited

It was a pleasure to work with Muse on our Administrator selection process. As we were outsourcing for the first time, which is particularly challenging, their insight into the market and the administrators we saw, guiding us through the minefield of selection, gave us confidence that we were making the most informed decision. Muse’s process was pragmatic and effective, always considerate of the circumstances of the in-house team. We continued to rely on Muse’s support particularly throughout the contracting stage where their knowledge & experience proved invaluable as well as the transition stage; they challenged the administrator and asked the questions we didn’t know to ask. I would have no hesitation in recommending them.

Trustee Director, Molins UK Pension Fund Trustee Limited

We have very much valued working with Muse in a review of our pension administration arrangements. The Muse team was incredibly helpful in helping us prepare for the review, in guiding us through the various assessment stages, and in helping us to get to the right decision for our Schemes. The documentation produced during the process, from the RfP itself, through to the reporting in support of the decision making process, has been first class. I would like to offer my sincere thanks and gratitude for all of the hard work, commitment and support. The Muse team were an absolute delight to work in partnership with, on what could potentially have been a difficult programme.

Group Head of Pensions & Benefits, DMGT

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