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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

DN Final

Danuta Nott

Business Support Manager
RC Final

Rosanne Corbett

Director
KJ Final

Kneale Jefferis

Administrator
KEM Final

Katherine Milton

Senior Consultant
PV Final

Pamjit Virdi

Consultant
KW Final

Katy Wilkinson

Consultant

Hamida Dadd

Analyst
AJB Final

Adam Barker

Project Manager
OD Final

Olivia Devereese

Project Manager
EMR Final

Ellen Ratcliffe

Senior Consultant
TB Final

Tony Brown

Consultant
AC Final

Amanda Cullen

Senior Associate
MH Final

Margs Harvey

Business Administrator
TO Final

Tom Oakley

Consultant
Mark dallaway

Mark Dallaway

Senior Associate
CD Final

Cindy Dadier

Head of Operations
DJ F Inal

Daniel Jacobson

Senior Consultant
EE 1

Evalinde Eelens

Senior Associate

Paul McBride

Associate

Callum Taylor

Analyst
AS Final

Antonella Sferrino

Associate
AB Final

Aliza Bashir

Analyst
CW Final

Claire Wallis

Consultant
PA Final

Paul Armitage

Head of DC
RP Final

Robert Plumb

Senior Associate
CC Final

Clare Chilton

Consultant
RE Final

Reece Eley

Junior Consultant
ER Final

Emma Rogers

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
TK Final

Tammy King

Head of People
SJH Final

Sharon Hine

HR & Business Support Administrator
BM Final

Barry Mack

Director
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
IM Final

Ian McQuade

CEO
JF final

Jo Fellowes

Director
ADC Final

Adrian Cooper

Head of Market Engagement
Alan S Final

Alan Simpson

Financial Controller
SH Final

Steve Hammer

Trustee Secretary
RC

Robyn Cowan

Senior Consultant
EB Final

Emma Beard

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
KM Final

Kate Maloney

Client Director
Ryan P Final

Ryan Perrin

IT Support Apprentice
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Testimonials

Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.
Pension Strategy Manager, CYBG plc
Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone

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