Think independently
…act effectively

Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.

Pension Strategy Manager, CYBG plc

Muse provided interim scheme secretarial services to the RNIB Retirement Benefits Scheme for a period of six months, taking over with very little handover and no prior scheme knowledge. Rosanne and Tom hit the ground running and did an incredible job to get up to speed as quickly as they did. Their secretarial services have been excellent, however it’s the executive services they have provided that have gone beyond our expectations. They have provided an all-round governance and strategic planning service which has made an immeasurable difference and for which we are very grateful. Muse has provided a comprehensive handover to the new Scheme Secretary, which will allow him to continue their work and complete the overhaul of the Scheme’s governance.

Where we are six months on from Muse taking up the role isn’t a step change difference, it’s a quantum leap. Rosanne and Tom have made my life easier as Trustee Chair and gained the trust and confidence of the trustees, enabling us to be more non-executive. We now have an agreed strategic direction. Importantly, we have a plan to reach it and a well-constructed business plan, risk register and operational work plan to help us keep on top of the big issues and risks and make best use of our advisers. They’ve made a big difference not just to the trustees but to members who will benefit from the governance changes.

Trustee Chair, RNIB Retirement Benefits Scheme

We appointed Muse to step in when our long-standing Pensions Manager announced his retirement. Their team managed to get up to speed quickly, complete an effective handover and ensure our day-to-day business continues to run, whilst at the same time helping us select, appoint and transition to a new administrator. Muse has become a key part of our team, coordinating activities across advisers. The Muse team has spotted opportunities to bring governance and market insight into the day to day management of our schemes. We feel we are in good hands and, importantly, enjoy working together.

Independent Chair of Trustees, John Laing