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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

S Murdoch Headshot

Stuart Murdoch

Consultant

Peter Shaw

Principal
MH Final

Margs Harvey

Business Administrator
Amanda Cullen V1

Amanda Cullen

Senior Associate
TB Final

Tony Brown

Consultant

Paul McBride

Associate
OD Final

Olivia Devereese

Project Manager
HB Final

Hana Bailey

Senior Consultant
KJ Final

Kneale Jefferis

Administrator
Alan S Final

Alan Simpson

Financial Controller
RC Final

Rosanne Corbett

Director
Ryan P Final

Ryan Perrin

IT Support Apprentice
Adam Chate

Adam Chate

Senior Consultant
KM Final

Kate Maloney

Client Director
Mark dallaway

Mark Dallaway

Senior Associate
RP Final

Robert Plumb

Senior Associate

Muhammed Ansar

Project Analyst
CW Final

Claire Wallis

Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
AS Final

Antonella Sferrino

Associate

Cameron Halsall

Analyst
PV Final

Pamjit Virdi

Senior Consultant
KW Final

Katy Wilkinson

Consultant

Iulia Chiorean

Administrator
CC Final

Clare Chilton

Consultant

Callum Taylor

Analyst
DN Final

Danuta Nott

Business Support Manager
TK Final

Tammy King

Head of People

Pemmy Opeaye

Analyst
ADC Final

Adrian Cooper

Head of Market Engagement
RC

Robyn Cowan

Senior Consultant
ER Final

Emma Rogers

Senior Consultant

Haydn Williams

Project Analyst

Laura Ospina-Castro

Junior Consultant
TO Final

Tom Oakley

Consultant
CD Final

Cindy Dadier

Head of Operations
KEM Final

Katherine Milton

Principal Consultant
AJB Final

Adam Barker

Project Manager
EB Final

Emma Beard

Senior Consultant
PA Final

Paul Armitage

Head of DC
A JM Final

Auline-Jean Melbourne

Associate

Stefan Ambrose

Administrator
IM Final

Ian McQuade

CEO
DJ F Inal

Daniel Jacobson

Principal Consultant
RE Final

Reece Eley

Junior Consultant
JF final

Jo Fellowes

Director
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Testimonials

Muse continue to provide excellent independent support to us and their clients. Their operating model provides a refreshing change: quality, independently minded people who are good at what they do. Muse know where they want to operate and continually seek to take new ideas into those areas. Muse continue to punch above their weight.
Head of Trustee Services, Unilever
We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes
Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme

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