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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

SH Final

Steve Hammer

Trustee Secretary
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
AJB Final

Adam Barker

Project Manager
Sharon Hine

Sharon Hine

HR & Business Support Administrator
KW Final

Katy Wilkinson

Consultant
RE Final

Reece Eley

Junior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
Mark dallaway

Mark Dallaway

Senior Associate
TK Final

Tammy King

Head of People
EB Final

Emma Beard

Senior Consultant
CD Final

Cindy Dadier

Head of Operations
PA Final

Paul Armitage

Head of DC
AC Final

Amanda Cullen

Senior Associate
Alan S Final

Alan Simpson

Financial Controller
KJ Final

Kneale Jefferis

Administrator
TO Final

Tom Oakley

Consultant
CC Final

Clare Chilton

Consultant
RP Final

Robert Plumb

Senior Associate
MH Final

Margs Harvey

Business Administrator

Hamida Dadd

Analyst
OD Final

Olivia Devereese

Project Manager
AB Final

Aliza Bashir

Analyst
Ryan P Final

Ryan Perrin

IT Support Apprentice

Paul McBride

Associate
KEM Final

Katherine Milton

Principal Consultant
A JM Final

Auline-Jean Melbourne

Associate
DN Final

Danuta Nott

Business Support Manager
TB Final

Tony Brown

Consultant

Callum Taylor

Analyst

Haydn Williams

Project Analyst
EMR Final

Ellen Ratcliffe

Principal Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
PV Final

Pamjit Virdi

Consultant
CW Final

Claire Wallis

Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Muhammed Ansar

Project Analyst
RC

Robyn Cowan

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
JF final

Jo Fellowes

Director
BM Final

Barry Mack

Director
RC Final

Rosanne Corbett

Director
AS Final

Antonella Sferrino

Associate
KM Final

Kate Maloney

Client Director
IM Final

Ian McQuade

CEO

Testimonials

Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme
Muse helped us switch our administration provider. Their work included confirming the decision to change providers, identifying our requirements, facilitating the entire RfP process and then advising on commercial/ operational contractual matters. This was a significant project for us. It was completed successfully on time and on budget. Muse’s advice, professionalism and efficiency was excellent throughout, and their guidance and expertise was both reassuring and very much appreciated.
Trustee Chair, Aliaxis UK Defined Benefit Pension Scheme
Muse’s support was invaluable in making sure we were still able to drive forward our projects, Trustee agenda and actions during the absence of a key team member on maternity leave. It was a pleasure to work with the Muse team and we valued their wider market knowledge, willingness to challenge and independent viewpoint. Because we had worked with Muse before we ‘hit the ground running’ and Muse quickly became part of the team.
Pension Strategy Manager, CYBG plc

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