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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

AB Final

Aliza Bashir

Analyst
CC Final

Clare Chilton

Consultant
DN Final

Danuta Nott

Business Support Manager
RE Final

Reece Eley

Junior Consultant
KJ Final

Kneale Jefferis

Administrator
AJB Final

Adam Barker

Project Manager
RP Final

Robert Plumb

Senior Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
AC Final

Amanda Cullen

Senior Associate

Hamida Dadd

Analyst
Ryan P Final

Ryan Perrin

IT Support Apprentice

Haydn Williams

Project Analyst
TB Final

Tony Brown

Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Paul McBride

Associate

Callum Taylor

Analyst
AS Final

Antonella Sferrino

Associate
CD Final

Cindy Dadier

Head of Operations
DJ F Inal

Daniel Jacobson

Principal Consultant
Alan S Final

Alan Simpson

Financial Controller
JF final

Jo Fellowes

Director
IM Final

Ian McQuade

CEO
KEM Final

Katherine Milton

Principal Consultant
EB Final

Emma Beard

Senior Consultant

Muhammed Ansar

Project Analyst
TK Final

Tammy King

Head of People
Mark dallaway

Mark Dallaway

Senior Associate
RC Final

Rosanne Corbett

Director
ADC Final

Adrian Cooper

Head of Market Engagement
MH Final

Margs Harvey

Business Administrator
KW Final

Katy Wilkinson

Consultant
PV Final

Pamjit Virdi

Consultant
RC

Robyn Cowan

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
SH Final

Steve Hammer

Trustee Secretary
ER Final

Emma Rogers

Senior Consultant
PA Final

Paul Armitage

Head of DC
Sharon Hine

Sharon Hine

HR & Business Support Administrator
HB Final

Hana Bailey

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
CW Final

Claire Wallis

Consultant
TO Final

Tom Oakley

Consultant
BM Final

Barry Mack

Director
KM Final

Kate Maloney

Client Director
OD Final

Olivia Devereese

Project Manager

Testimonials

Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.
Chair and Trustee Director, National Grid Electricity Group Trustee Limited
When we needed external facilitation for a strategy orientated governance review, Julia and her colleagues at Muse Advisory understood just what was required. As a result of their considerable sector knowledge and experience they were able to hit the ground running and work with the Trustees to achieve their objectives in an efficient and effective manner.
Chair of Trustees, Nationwide Pension Fund
Muse run very bespoke, organised and professional selection exercises. We enjoy working with Stacy and the team as their independence encourages sharing of information and a strong working relationship.
Head of DC Sales, Legal & General

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