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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

CD Final

Cindy Dadier

Head of Operations
TB Final

Tony Brown

Consultant
A JM Final

Auline-Jean Melbourne

Associate
ADC Final

Adrian Cooper

Head of Market Engagement
SH Final

Steve Hammer

Trustee Secretary
JF final

Jo Fellowes

Director
IM Final

Ian McQuade

CEO
KEM Final

Katherine Milton

Senior Consultant
EE 1

Evalinde Eelens

Senior Associate
DN Final

Danuta Nott

Business Support Manager
ER Final

Emma Rogers

Senior Consultant
RC

Robyn Cowan

Senior Consultant
BM Final

Barry Mack

Director
CC Final

Clare Chilton

Consultant
MH Final

Margs Harvey

Business Administrator

Hamida Dadd

Analyst
PA Final

Paul Armitage

Head of DC
DJ F Inal

Daniel Jacobson

Senior Consultant
CW Final

Claire Wallis

Consultant
KJ Final

Kneale Jefferis

Administrator
RE Final

Reece Eley

Junior Consultant
RP Final

Robert Plumb

Senior Associate
EMR Final

Ellen Ratcliffe

Senior Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
AB Final

Aliza Bashir

Analyst
KM Final

Kate Maloney

Client Director

Callum Taylor

Analyst
Alan S Final

Alan Simpson

Financial Controller
RC Final

Rosanne Corbett

Director
AJB Final

Adam Barker

Project Manager
AC Final

Amanda Cullen

Senior Associate

Paul McBride

Associate
TO Final

Tom Oakley

Consultant
TK Final

Tammy King

Head of People
Ryan P Final

Ryan Perrin

IT Support Apprentice
PV Final

Pamjit Virdi

Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
OD Final

Olivia Devereese

Project Manager
AS Final

Antonella Sferrino

Associate
HB Final

Hana Bailey

Senior Consultant
Mark dallaway

Mark Dallaway

Senior Associate
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
EB Final

Emma Beard

Senior Consultant
KW Final

Katy Wilkinson

Consultant

Testimonials

Muse worked skillfully with the trustees, our advisers and our main Company contacts to help us review trustee board effectiveness and provide independent insights. Muse set their report in a strategic context for the scheme and it was evident Muse understood our unique challenges as well as comparisons to peer schemes. They framed proportionate views and made clear recommendations for actions that we are now taking forward. It has been a good piece of work, and worthwhile. It will help us work with the Company to make further progress on the scheme. The other trustees had not experienced an effectiveness review; they found it easy to work with Muse and engaged well with the trustee board’s discussion of the report findings.
Independent Trustee Chair, QinetiQ Pension Scheme
Muse facilitated the setting of our strategic goals, both financial and operational, working with all our advisers and providers so that the objectives were fully integrated, not only in respect of IRM but also with regard to data, administration, member communication and governance. Their independence meant that the advisers were open and transparent in their thinking. The momentum they helped us achieve means that we are on course to provide good outcomes for our members. It also gives us a helpful framework to refresh regularly, to check that we remain on track.
Independent Trustee, Xerox Final Salary Pension Scheme
Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.
Pension Strategy Manager, CYBG plc

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