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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

BM Final

Barry Mack

Director
A JM Final

Auline-Jean Melbourne

Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
KEM Final

Katherine Milton

Senior Consultant
MH Final

Margs Harvey

Business Administrator
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
DN Final

Danuta Nott

Business Support Manager
AJB Final

Adam Barker

Project Manager
CW Final

Claire Wallis

Consultant
RC Final

Rosanne Corbett

Director
EB Final

Emma Beard

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
JF final

Jo Fellowes

Director
CD Final

Cindy Dadier

Head of Operations
IM Final

Ian McQuade

CEO

Callum Taylor

Analyst
PV Final

Pamjit Virdi

Consultant
SH Final

Steve Hammer

Trustee Secretary
HB Final

Hana Bailey

Senior Consultant
AC Final

Amanda Cullen

Senior Associate
TK Final

Tammy King

Head of People
Alan S Final

Alan Simpson

Financial Controller

Paul McBride

Associate
KM Final

Kate Maloney

Client Director
EE 1

Evalinde Eelens

Senior Associate
RC

Robyn Cowan

Senior Consultant
DJ F Inal

Daniel Jacobson

Senior Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
TB Final

Tony Brown

Consultant

Hamida Dadd

Analyst
RP Final

Robert Plumb

Senior Associate
KW Final

Katy Wilkinson

Consultant
Mark dallaway

Mark Dallaway

Senior Associate
CC Final

Clare Chilton

Consultant
EMR Final

Ellen Ratcliffe

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
RE Final

Reece Eley

Junior Consultant
TO Final

Tom Oakley

Consultant
PA Final

Paul Armitage

Head of DC
AS Final

Antonella Sferrino

Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice
KJ Final

Kneale Jefferis

Administrator
OD Final

Olivia Devereese

Project Manager
AB Final

Aliza Bashir

Analyst

Testimonials

Rosanne and Julia facilitated an online session for the Trustee Board on strategic planning and agreeing our objectives for member experience, considering administration service delivery and member communications and engagement. It was a focused, positive and engaging session despite it having to be held online rather than face to face as we’d planned. It helped us make progress and we had a meaningful discussion as a board. All the trustee directors were able to share candid views and ideas on what is important to us as a board and to members. We got a lot of value out of it - and more to the point now have a basis to agree long-term non-financial objectives for the pension scheme.
Chair and Trustee Director, National Grid Electricity Group Trustee Limited
Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions
We appointed Muse to step in when our long-standing Pensions Manager announced his retirement. Their team managed to get up to speed quickly, complete an effective handover and ensure our day-to-day business continues to run, whilst at the same time helping us select, appoint and transition to a new administrator. Muse has become a key part of our team, coordinating activities across advisers. The Muse team has spotted opportunities to bring governance and market insight into the day to day management of our schemes. We feel we are in good hands and, importantly, enjoy working together.
Independent Chair of Trustees, John Laing

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