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Muse Down Hall 269

Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

Mark dallaway

Mark Dallaway

Senior Associate
PV Final

Pamjit Virdi

Consultant
AB Final

Aliza Bashir

Analyst
ADC Final

Adrian Cooper

Head of Market Engagement
HB Final

Hana Bailey

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
MH Final

Margs Harvey

Business Administrator
BM Final

Barry Mack

Director
KW Final

Katy Wilkinson

Consultant
Alan S Final

Alan Simpson

Financial Controller
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
RC Final

Rosanne Corbett

Director
OD Final

Olivia Devereese

Project Manager
EMR Final

Ellen Ratcliffe

Principal Consultant
JF final

Jo Fellowes

Director
ER Final

Emma Rogers

Senior Consultant
AC Final

Amanda Cullen

Senior Associate
AS Final

Antonella Sferrino

Associate
TK Final

Tammy King

Head of People
KM Final

Kate Maloney

Client Director
CD Final

Cindy Dadier

Head of Operations
CW Final

Claire Wallis

Consultant
RC

Robyn Cowan

Senior Consultant
RP Final

Robert Plumb

Senior Associate
RE Final

Reece Eley

Junior Consultant
TO Final

Tom Oakley

Consultant
A JM Final

Auline-Jean Melbourne

Associate
IM Final

Ian McQuade

CEO
Sharon Hine

Sharon Hine

HR & Business Support Administrator
CC Final

Clare Chilton

Consultant
EB Final

Emma Beard

Senior Consultant
TB Final

Tony Brown

Consultant
KJ Final

Kneale Jefferis

Administrator
SH Final

Steve Hammer

Trustee Secretary
DN Final

Danuta Nott

Business Support Manager
AJB Final

Adam Barker

Project Manager
PA Final

Paul Armitage

Head of DC

Testimonials

Muse helped us work with our administrator to deliver our transformation programme. They challenged them and asked questions we hadn’t considered. We wouldn’t have achieved the change we needed without the support and experience of the Muse team.
Pension Strategy Manager, CYBG plc
We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
It was great working with Muse and if we undertake another review we will most definitely be in touch. We could not have got through this without Muse.
UK Group Pensions Manager, Total

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