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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

PV Final

Pamjit Virdi

Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
RC

Robyn Cowan

Senior Consultant
AS Final

Antonella Sferrino

Associate
AB Final

Aliza Bashir

Analyst
CC Final

Clare Chilton

Consultant
JF final

Jo Fellowes

Director
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Callum Taylor

Analyst
KEM Final

Katherine Milton

Principal Consultant
Mark dallaway

Mark Dallaway

Senior Associate

Muhammed Ansar

Project Analyst
Alan S Final

Alan Simpson

Financial Controller
Ryan P Final

Ryan Perrin

IT Support Apprentice
TK Final

Tammy King

Head of People
EMR Final

Ellen Ratcliffe

Principal Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
RE Final

Reece Eley

Junior Consultant
EB Final

Emma Beard

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
MH Final

Margs Harvey

Business Administrator
KW Final

Katy Wilkinson

Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
SH Final

Steve Hammer

Trustee Secretary

Hamida Dadd

Analyst
RP Final

Robert Plumb

Senior Associate
RC Final

Rosanne Corbett

Director
HB Final

Hana Bailey

Senior Consultant
CW Final

Claire Wallis

Consultant
KM Final

Kate Maloney

Client Director
AC Final

Amanda Cullen

Senior Associate
AJB Final

Adam Barker

Project Manager
CD Final

Cindy Dadier

Head of Operations
BM Final

Barry Mack

Director
TB Final

Tony Brown

Consultant
IM Final

Ian McQuade

CEO
OD Final

Olivia Devereese

Project Manager
KJ Final

Kneale Jefferis

Administrator

Haydn Williams

Project Analyst
PA Final

Paul Armitage

Head of DC
TO Final

Tom Oakley

Consultant

Paul McBride

Associate
DN Final

Danuta Nott

Business Support Manager
ER Final

Emma Rogers

Senior Consultant

Testimonials

Muse facilitated the setting of our strategic goals, both financial and operational, working with all our advisers and providers so that the objectives were fully integrated, not only in respect of IRM but also with regard to data, administration, member communication and governance. Their independence meant that the advisers were open and transparent in their thinking. The momentum they helped us achieve means that we are on course to provide good outcomes for our members. It also gives us a helpful framework to refresh regularly, to check that we remain on track.
Independent Trustee, Xerox Final Salary Pension Scheme
We appointed Muse to step in when our long-standing Pensions Manager announced his retirement. Their team managed to get up to speed quickly, complete an effective handover and ensure our day-to-day business continues to run, whilst at the same time helping us select, appoint and transition to a new administrator. Muse has become a key part of our team, coordinating activities across advisers. The Muse team has spotted opportunities to bring governance and market insight into the day to day management of our schemes. We feel we are in good hands and, importantly, enjoy working together.
Independent Chair of Trustees, John Laing
Muse was a highly valued resource to both the Trustee and our executive team. They helped us focus on our strategic priorities, whilst also helping the team deliver and move the scheme towards its goals. Along with this, they were a safe pair of hands delivering the regular business-as-usual work in the quarterly cycles. We enjoyed working together and appreciated their pragmatism and wider market views. Muse's team has added value at various levels of the organisation and helped us through a period of significant change.
CEO, National Grid - Trustee Executive Limited

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