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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 28 Sept 2026

Concentration risk in trustee services

What happens when a significant proportion of a scheme’s knowledge, governance activity and institutional memory becomes concentrated within a single organisation? Katherine Milton, who is part of our outsourced pensions management leadership team, looks at some of the challenges with concentration risk and outlines the key questions that trustees need to ask when assessing supplier concentration risk.

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Musings | 28 Sept 2026

Private markets in UK pension defaults

Private markets could be a valuable addition to UK pension scheme default funds, especially for members who are many years from retirement. This area, however, is not without its challenges. In this article, Paul Armitage, Head of DC at Muse, looks at what this means for charges and member communications.  

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Musings | 28 Sept 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

IM Final

Ian McQuade

CEO
EB Final

Emma Beard

Senior Consultant
CW Final

Claire Wallis

Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
JF final

Jo Fellowes

Director
RC Final

Rosanne Corbett

Director
KW Final

Katy Wilkinson

Consultant

Haydn Williams

Project Analyst
EMR Final

Ellen Ratcliffe

Principal Consultant
Mark dallaway

Mark Dallaway

Senior Associate
Sharon Hine

Sharon Hine

HR & Business Support Administrator
TK Final

Tammy King

Head of People
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant
OD Final

Olivia Devereese

Project Manager

Stefan Ambrose

Administrator
KJ Final

Kneale Jefferis

Administrator
A JM Final

Auline-Jean Melbourne

Associate

Muhammed Ansar

Project Analyst

Cameron Halsall

Analyst
Ryan P Final

Ryan Perrin

IT Support Apprentice
AS Final

Antonella Sferrino

Associate
RC

Robyn Cowan

Senior Consultant
DN Final

Danuta Nott

Business Support Manager
S Murdoch Headshot

Stuart Murdoch

Consultant
Amanda Cullen V1

Amanda Cullen

Senior Associate
AJB Final

Adam Barker

Project Manager
CC Final

Clare Chilton

Consultant
ADC Final

Adrian Cooper

Head of Market Engagement

Iulia Chiorean

Administrator
MH Final

Margs Harvey

Business Administrator
ER Final

Emma Rogers

Senior Consultant
CD Final

Cindy Dadier

Head of Operations
KM Final

Kate Maloney

Client Director
Adam Chate

Adam Chate

Senior Consultant

Laura Ospina-Castro

Junior Consultant

Peter Shaw

Principal
RP Final

Robert Plumb

Senior Associate
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
RE Final

Reece Eley

Junior Consultant
HB Final

Hana Bailey

Senior Consultant

Pemmy Opeaye

Analyst

Callum Taylor

Analyst
TO Final

Tom Oakley

Consultant
PV Final

Pamjit Virdi

Senior Consultant

Paul McBride

Associate
PA Final

Paul Armitage

Head of DC
TB Final

Tony Brown

Consultant
Alan S Final

Alan Simpson

Financial Controller

Testimonials

We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited
When we selected Muse as our Risk Key Function Holder, we were looking for something special that would add value to the Scheme by constructively challenging our perspective. We were not disappointed.
Chair of Trustees, large Irish DC Scheme
Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions

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