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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

Callum Taylor

Analyst
PA Final

Paul Armitage

Head of DC
CC Final

Clare Chilton

Consultant
RC

Robyn Cowan

Senior Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
TO Final

Tom Oakley

Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
AJB Final

Adam Barker

Project Manager
HB Final

Hana Bailey

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
SJH Final

Sharon Hine

HR & Business Support Administrator
TK Final

Tammy King

Head of People
ER Final

Emma Rogers

Senior Consultant
DN Final

Danuta Nott

Business Support Manager
KJ Final

Kneale Jefferis

Administrator
CD Final

Cindy Dadier

Head of Operations
EMR Final

Ellen Ratcliffe

Senior Consultant
EE 1

Evalinde Eelens

Senior Associate
RP Final

Robert Plumb

Senior Associate
SH Final

Steve Hammer

Trustee Secretary
DJ F Inal

Daniel Jacobson

Senior Consultant
KM Final

Kate Maloney

Client Director
PV Final

Pamjit Virdi

Consultant
AS Final

Antonella Sferrino

Associate
Mark dallaway

Mark Dallaway

Senior Associate
TB Final

Tony Brown

Consultant
EB Final

Emma Beard

Senior Consultant
RC Final

Rosanne Corbett

Director
JF final

Jo Fellowes

Director

Hamida Dadd

Analyst
BM Final

Barry Mack

Director
AC Final

Amanda Cullen

Senior Associate
RE Final

Reece Eley

Junior Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Paul McBride

Associate
OD Final

Olivia Devereese

Project Manager
KEM Final

Katherine Milton

Senior Consultant
IM Final

Ian McQuade

CEO
A JM Final

Auline-Jean Melbourne

Associate
KW Final

Katy Wilkinson

Consultant
MH Final

Margs Harvey

Business Administrator
AB Final

Aliza Bashir

Analyst
CW Final

Claire Wallis

Consultant

Testimonials

Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme
When we selected Muse as our Risk Key Function Holder, we were looking for something special that would add value to the Scheme by constructively challenging our perspective. We were not disappointed.
Chair of Trustees, large Irish DC Scheme
Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme

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