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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

TO Final

Tom Oakley

Consultant
TB Final

Tony Brown

Consultant
OD Final

Olivia Devereese

Project Manager
MH Final

Margs Harvey

Business Administrator
Ryan P Final

Ryan Perrin

IT Support Apprentice
TK Final

Tammy King

Head of People
RC Final

Rosanne Corbett

Director
KEM Final

Katherine Milton

Principal Consultant

Callum Taylor

Analyst
RP Final

Robert Plumb

Senior Associate
AS Final

Antonella Sferrino

Associate
RE Final

Reece Eley

Junior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
AB Final

Aliza Bashir

Analyst
KJ Final

Kneale Jefferis

Administrator
ADC Final

Adrian Cooper

Head of Market Engagement
ER Final

Emma Rogers

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
CC Final

Clare Chilton

Consultant
IM Final

Ian McQuade

CEO
AC Final

Amanda Cullen

Senior Associate
CD Final

Cindy Dadier

Head of Operations
EB Final

Emma Beard

Senior Consultant

Muhammed Ansar

Project Analyst
PA Final

Paul Armitage

Head of DC
EMR Final

Ellen Ratcliffe

Principal Consultant
RC

Robyn Cowan

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller

Haydn Williams

Project Analyst
KW Final

Katy Wilkinson

Consultant
SH Final

Steve Hammer

Trustee Secretary
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
JF final

Jo Fellowes

Director

Hamida Dadd

Analyst
DN Final

Danuta Nott

Business Support Manager
CW Final

Claire Wallis

Consultant
AJB Final

Adam Barker

Project Manager
KM Final

Kate Maloney

Client Director
Mark dallaway

Mark Dallaway

Senior Associate
PV Final

Pamjit Virdi

Consultant
BM Final

Barry Mack

Director

Paul McBride

Associate

Testimonials

Muse continue to provide excellent independent support to us and their clients. Their operating model provides a refreshing change: quality, independently minded people who are good at what they do. Muse know where they want to operate and continually seek to take new ideas into those areas. Muse continue to punch above their weight.
Head of Trustee Services, Unilever
We have very much valued working with Muse in a review of our pension administration arrangements. The Muse team was incredibly helpful in helping us prepare for the review, in guiding us through the various assessment stages, and in helping us to get to the right decision for our Schemes. The documentation produced during the process, from the RfP itself, through to the reporting in support of the decision making process, has been first class. I would like to offer my sincere thanks and gratitude for all of the hard work, commitment and support. The Muse team were an absolute delight to work in partnership with, on what could potentially have been a difficult programme.
Group Head of Pensions & Benefits, DMGT
We selected Muse to help us review our DC consultant, largely because of their in-depth market knowledge and well-run selection process. Stacy used her own DC experience to help us define our requirements, and worked well with our Trustees and in-house team.
Pension Scheme Secretary, Aviva Staff Pension Scheme

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