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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

AC Final

Amanda Cullen

Senior Associate
RC

Robyn Cowan

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
RE Final

Reece Eley

Junior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
TB Final

Tony Brown

Consultant

Haydn Williams

Project Analyst
SJH Final

Sharon Hine

HR & Business Support Administrator

Muhammed Ansar

Project Analyst
CW Final

Claire Wallis

Consultant
RP Final

Robert Plumb

Senior Associate
JF final

Jo Fellowes

Director
SH Final

Steve Hammer

Trustee Secretary
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
PA Final

Paul Armitage

Head of DC
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
IM Final

Ian McQuade

CEO
CC Final

Clare Chilton

Consultant
AB Final

Aliza Bashir

Analyst
MH Final

Margs Harvey

Business Administrator
Ryan P Final

Ryan Perrin

IT Support Apprentice
EB Final

Emma Beard

Senior Consultant
KM Final

Kate Maloney

Client Director
Alan S Final

Alan Simpson

Financial Controller
RC Final

Rosanne Corbett

Director
TO Final

Tom Oakley

Consultant

Hamida Dadd

Analyst

Paul McBride

Associate
KW Final

Katy Wilkinson

Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
AS Final

Antonella Sferrino

Associate
AJB Final

Adam Barker

Project Manager
CD Final

Cindy Dadier

Head of Operations

Callum Taylor

Analyst
OD Final

Olivia Devereese

Project Manager
KJ Final

Kneale Jefferis

Administrator
PV Final

Pamjit Virdi

Consultant
A JM Final

Auline-Jean Melbourne

Associate
KEM Final

Katherine Milton

Principal Consultant
BM Final

Barry Mack

Director
TK Final

Tammy King

Head of People
DN Final

Danuta Nott

Business Support Manager
ER Final

Emma Rogers

Senior Consultant
Mark dallaway

Mark Dallaway

Senior Associate
EE 1

Evalinde Eelens

Senior Associate
ADC Final

Adrian Cooper

Head of Market Engagement

Testimonials

We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
We have very much valued working with Muse in a review of our pension administration arrangements. The Muse team was incredibly helpful in helping us prepare for the review, in guiding us through the various assessment stages, and in helping us to get to the right decision for our Schemes. The documentation produced during the process, from the RfP itself, through to the reporting in support of the decision making process, has been first class. I would like to offer my sincere thanks and gratitude for all of the hard work, commitment and support. The Muse team were an absolute delight to work in partnership with, on what could potentially have been a difficult programme.
Group Head of Pensions & Benefits, DMGT
Knowing that commercial links may exist between some consultants and pension service providers, it was Muse’s clear independence that made the difference for us. Firstly, they helped us to consider the different types of DC scheme available, without having a particular product that they were looking to sell. On the second occasion, we were considering Fiduciary Management. Muse helped us understand the pros and cons of Fiduciary Management compared with our current service. Whilst we didn’t move to Fiduciary Management, we did make changes to the way that we work with our appointed investment consultant.
Former Group Head of HR, Drax Group plc

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