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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

Alan S Final

Alan Simpson

Financial Controller
JF final

Jo Fellowes

Director
IM Final

Ian McQuade

CEO
DN Final

Danuta Nott

Business Support Manager
TK Final

Tammy King

Head of People
Mark dallaway

Mark Dallaway

Senior Associate
A JM Final

Auline-Jean Melbourne

Associate
AC Final

Amanda Cullen

Senior Associate
DJ F Inal

Daniel Jacobson

Senior Consultant
AJB Final

Adam Barker

Project Manager
TO Final

Tom Oakley

Consultant

Hamida Dadd

Analyst
CW Final

Claire Wallis

Consultant
TB Final

Tony Brown

Consultant
BM Final

Barry Mack

Director
ER Final

Emma Rogers

Senior Consultant
CD Final

Cindy Dadier

Head of Operations
MH Final

Margs Harvey

Business Administrator
HB Final

Hana Bailey

Senior Consultant
KJ Final

Kneale Jefferis

Administrator
KEM Final

Katherine Milton

Senior Consultant
EMR Final

Ellen Ratcliffe

Senior Consultant
RP Final

Robert Plumb

Senior Associate
AB Final

Aliza Bashir

Analyst

Paul McBride

Associate
EE 1

Evalinde Eelens

Senior Associate
PV Final

Pamjit Virdi

Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
KM Final

Kate Maloney

Client Director
ADC Final

Adrian Cooper

Head of Market Engagement
EB Final

Emma Beard

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
PA Final

Paul Armitage

Head of DC
RC Final

Rosanne Corbett

Director
CC Final

Clare Chilton

Consultant
KW Final

Katy Wilkinson

Consultant
RC

Robyn Cowan

Senior Consultant
AS Final

Antonella Sferrino

Associate
SH Final

Steve Hammer

Trustee Secretary
RE Final

Reece Eley

Junior Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator

Callum Taylor

Analyst
OD Final

Olivia Devereese

Project Manager
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant

Testimonials

Knowing that commercial links may exist between some consultants and pension service providers, it was Muse’s clear independence that made the difference for us. Firstly, they helped us to consider the different types of DC scheme available, without having a particular product that they were looking to sell. On the second occasion, we were considering Fiduciary Management. Muse helped us understand the pros and cons of Fiduciary Management compared with our current service. Whilst we didn’t move to Fiduciary Management, we did make changes to the way that we work with our appointed investment consultant.
Former Group Head of HR, Drax Group plc
Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme
Muse facilitated the setting of our strategic goals, both financial and operational, working with all our advisers and providers so that the objectives were fully integrated, not only in respect of IRM but also with regard to data, administration, member communication and governance. Their independence meant that the advisers were open and transparent in their thinking. The momentum they helped us achieve means that we are on course to provide good outcomes for our members. It also gives us a helpful framework to refresh regularly, to check that we remain on track.
Independent Trustee, Xerox Final Salary Pension Scheme

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