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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

HB Final

Hana Bailey

Senior Consultant

Hamida Dadd

Analyst
PV Final

Pamjit Virdi

Consultant
Alan S Final

Alan Simpson

Financial Controller
AJB Final

Adam Barker

Project Manager
Mark dallaway

Mark Dallaway

Senior Associate
BM Final

Barry Mack

Director
TO Final

Tom Oakley

Consultant
TK Final

Tammy King

Head of People
RP Final

Robert Plumb

Senior Associate
ADC Final

Adrian Cooper

Head of Market Engagement
A JM Final

Auline-Jean Melbourne

Associate
PA Final

Paul Armitage

Head of DC
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
EB Final

Emma Beard

Senior Consultant

Haydn Williams

Project Analyst
KM Final

Kate Maloney

Client Director
MH Final

Margs Harvey

Business Administrator

Callum Taylor

Analyst
CW Final

Claire Wallis

Consultant
SH Final

Steve Hammer

Trustee Secretary
KJ Final

Kneale Jefferis

Administrator
ER Final

Emma Rogers

Senior Consultant
AC Final

Amanda Cullen

Senior Associate
EMR Final

Ellen Ratcliffe

Principal Consultant
JF final

Jo Fellowes

Director

Paul McBride

Associate
OD Final

Olivia Devereese

Project Manager
KW Final

Katy Wilkinson

Consultant
CD Final

Cindy Dadier

Head of Operations
IM Final

Ian McQuade

CEO
RC

Robyn Cowan

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
KEM Final

Katherine Milton

Principal Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
TB Final

Tony Brown

Consultant
CC Final

Clare Chilton

Consultant
AB Final

Aliza Bashir

Analyst
AS Final

Antonella Sferrino

Associate
RC Final

Rosanne Corbett

Director
SJH Final

Sharon Hine

HR & Business Support Administrator

Muhammed Ansar

Project Analyst
RE Final

Reece Eley

Junior Consultant
DN Final

Danuta Nott

Business Support Manager

Testimonials

In the time we worked together Muse showed a genuine understanding of, and commitment to, our Plan's objectives that I have rarely, if ever, seen matched by other consultancies. A pleasure to work with.
Former Pensions Manager, Scottish & Newcastle Pension Plan
Muse has provided us with a comprehensive framework to help assess the effectiveness of our existing system of governance and to challenge our existing approach to risk management. With Muse’s guidance, we are expecting to see a number of improvements to our risk management framework which will put us in a strong position for when TPR’s Single Code comes into force. Muse has helped us to identify and resolve gaps in our governance structure underpinning our risk management framework. In particular, by aligning our risk management framework with our strategy, the Trustee Board is supported in achieving its objectives.
Head of Trustee Governance, DHL Pensions
Muse Advisory carried out a review of our governance. The team were good to work with and worked constructively with our trustees, the pensions team, company representatives and our advisers. We invited them back to facilitate our trustee strategy which was also well received. We value their expertise, independence and range of relevant skills.
Trustee Chair, Rolls-Royce UK Pension Fund

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