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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

EMR Final

Ellen Ratcliffe

Senior Consultant
KEM Final

Katherine Milton

Senior Consultant
CC Final

Clare Chilton

Consultant
Mark dallaway

Mark Dallaway

Senior Associate
KW Final

Katy Wilkinson

Consultant
TB Final

Tony Brown

Consultant
OD Final

Olivia Devereese

Project Manager
DJ F Inal

Daniel Jacobson

Senior Consultant
KJ Final

Kneale Jefferis

Administrator

Hamida Dadd

Analyst
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
PV Final

Pamjit Virdi

Consultant
Ryan P Final

Ryan Perrin

IT Support Apprentice
RC Final

Rosanne Corbett

Director
JF final

Jo Fellowes

Director
KM Final

Kate Maloney

Client Director
RC

Robyn Cowan

Senior Consultant
BM Final

Barry Mack

Director
EE 1

Evalinde Eelens

Senior Associate
PA Final

Paul Armitage

Head of DC
AB Final

Aliza Bashir

Analyst
AC Final

Amanda Cullen

Senior Associate
AJB Final

Adam Barker

Project Manager
SH Final

Steve Hammer

Trustee Secretary
ADC Final

Adrian Cooper

Head of Market Engagement
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
MH Final

Margs Harvey

Business Administrator

Callum Taylor

Analyst
RE Final

Reece Eley

Junior Consultant
RP Final

Robert Plumb

Senior Associate
ER Final

Emma Rogers

Senior Consultant
TO Final

Tom Oakley

Consultant
EB Final

Emma Beard

Senior Consultant
TK Final

Tammy King

Head of People

Paul McBride

Associate
AS Final

Antonella Sferrino

Associate
IM Final

Ian McQuade

CEO
HB Final

Hana Bailey

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
DN Final

Danuta Nott

Business Support Manager
CW Final

Claire Wallis

Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
CD Final

Cindy Dadier

Head of Operations

Testimonials

Muse’s support was invaluable in making sure we were still able to drive forward our projects, Trustee agenda and actions during the absence of a key team member on maternity leave. It was a pleasure to work with the Muse team and we valued their wider market knowledge, willingness to challenge and independent viewpoint. Because we had worked with Muse before we ‘hit the ground running’ and Muse quickly became part of the team.
Pension Strategy Manager, CYBG plc
Muse carried out an effectiveness review for both of our scheme trustee boards and ran a joint board workshop on the findings and helped our trustees agree actions. An external review and the workshop were ‘firsts’ for us, we wanted to get it right. We chose Muse because of their experience and independence. Their team were very skilled in helping our trustees take stock and reflect, challenging us to think about future effectiveness and bringing wider knowledge of trustee practice and corporate governance. Muse really delivered well on the work.
Pension and Benefits Partner, LV= Pension Trustee Limited
Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme

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