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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 17 Apr 2026

Roundtable: Effective Pensions Administration

What is the ‘utopia’ for pensions administration? That was the theme for our latest Pensions Leaders dinner, which brought together a mix of professional trustees, Heads of Pensions and representatives from administration providers to share knowledge, ideas and wisdom on what effective administration should look like in 2030 and beyond. It was a lively discussion and we’ve provided a summary of the key points and takeaways.

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Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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The Team

CD Final

Cindy Dadier

Head of Operations
AS Final

Antonella Sferrino

Associate
KJ Final

Kneale Jefferis

Administrator
A JM Final

Auline-Jean Melbourne

Associate

Callum Taylor

Analyst
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
Sharon Hine

Sharon Hine

HR & Business Support Administrator
KM Final

Kate Maloney

Client Director
AJB Final

Adam Barker

Project Manager
PV Final

Pamjit Virdi

Consultant

Haydn Williams

Project Analyst
KW Final

Katy Wilkinson

Consultant
TK Final

Tammy King

Head of People
RC

Robyn Cowan

Senior Consultant
RE Final

Reece Eley

Junior Consultant

Muhammed Ansar

Project Analyst
BM Final

Barry Mack

Director
HB Final

Hana Bailey

Senior Consultant
EB Final

Emma Beard

Senior Consultant
IM Final

Ian McQuade

CEO
Ryan P Final

Ryan Perrin

IT Support Apprentice
Alan S Final

Alan Simpson

Financial Controller

Hamida Dadd

Analyst
MH Final

Margs Harvey

Business Administrator
AB Final

Aliza Bashir

Analyst
CW Final

Claire Wallis

Consultant
TO Final

Tom Oakley

Consultant
JF final

Jo Fellowes

Director
SH Final

Steve Hammer

Trustee Secretary
TB Final

Tony Brown

Consultant
CC Final

Clare Chilton

Consultant
DJ F Inal

Daniel Jacobson

Principal Consultant
KEM Final

Katherine Milton

Principal Consultant
PA Final

Paul Armitage

Head of DC
DN Final

Danuta Nott

Business Support Manager
AC Final

Amanda Cullen

Senior Associate
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
EMR Final

Ellen Ratcliffe

Principal Consultant
ADC Final

Adrian Cooper

Head of Market Engagement

Paul McBride

Associate
RP Final

Robert Plumb

Senior Associate
RC Final

Rosanne Corbett

Director
Mark dallaway

Mark Dallaway

Senior Associate
OD Final

Olivia Devereese

Project Manager
ER Final

Emma Rogers

Senior Consultant

Testimonials

Muse helped us review the Trustee’s approach to managing risk, introducing and documenting a new risk management framework, which set out the Scheme’s risk governance and processes, dovetailing with operational risk management practices. Rosanne worked with me to facilitate workshops for the Trustee Board to agree its strategic objectives, risk appetite and key risks. Together we developed a reporting dashboard for the board, showing risk trends, incident reporting, project risk tracking and horizon scanning of emerging risks. She also worked closely with the Operational Risk Manager to embed good risk management practices within the in-house Trustee Executive team. In parallel, Rosanne worked with the Trustee’s Governance Committee to embed a new internal audit work partner and agree the internal audit workplan. Rosanne brought insights and expertise into risk management practices with other large pension schemes and brought risk alive for our scheme so that we understood its value. The trust she built enabled us to tackle complex issues, whilst developing simple and effective solutions for the Trustee Board.
Head of Legal and Compliance of Trustee Executive Limited, National Grid - Trustee Executive Limited
Muse supported us with our transition between administrators. Muse challenged both the incoming and incumbent administrator and made sure we asked the right questions and had robust governance around the transition. They provided significant input into our contract negotiations, ensuring that we benefited from their experience of the market. The acceptance criteria that they developed collaboratively with all stakeholders helped ensure we could hold the administrator to account for delivery. Muse are a great team to work with, and they helped us establish a solid foundation for a strong relationship with our administration partner.
Head of Staff Pensions Management, Prudential Staff Pension Scheme
Muse helped us to agree a future investment governance model appropriate for our organisation. They have deep knowledge of the advisory and fiduciary management market and we were impressed with how well they listened to all views, helped us consider all the options and, importantly, obtain buy in from all key stakeholders.
Chair of Trustees, Reed Elsevier Pension Trustee Limited

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