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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

IM Final

Ian McQuade

CEO
Ryan P Final

Ryan Perrin

IT Support Apprentice
Mark dallaway

Mark Dallaway

Senior Associate
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
A JM Final

Auline-Jean Melbourne

Associate
JF final

Jo Fellowes

Director
MH Final

Margs Harvey

Business Administrator
RC

Robyn Cowan

Senior Consultant
BM Final

Barry Mack

Director

Paul McBride

Associate
CD Final

Cindy Dadier

Head of Operations
CC Final

Clare Chilton

Consultant

Hamida Dadd

Analyst
HB Final

Hana Bailey

Senior Consultant
AB Final

Aliza Bashir

Analyst
RC Final

Rosanne Corbett

Director
DJ F Inal

Daniel Jacobson

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
TB Final

Tony Brown

Consultant
PA Final

Paul Armitage

Head of DC
RP Final

Robert Plumb

Senior Associate
RE Final

Reece Eley

Junior Consultant
DN Final

Danuta Nott

Business Support Manager
AJB Final

Adam Barker

Project Manager
TO Final

Tom Oakley

Consultant
SJH Final

Sharon Hine

HR & Business Support Administrator
EE 1

Evalinde Eelens

Senior Associate
SH Final

Steve Hammer

Trustee Secretary
AS Final

Antonella Sferrino

Associate
KJ Final

Kneale Jefferis

Administrator
KEM Final

Katherine Milton

Senior Consultant
CW Final

Claire Wallis

Consultant
OD Final

Olivia Devereese

Project Manager
EB Final

Emma Beard

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant

Callum Taylor

Analyst
EMR Final

Ellen Ratcliffe

Senior Consultant
PV Final

Pamjit Virdi

Consultant
KW Final

Katy Wilkinson

Consultant
TK Final

Tammy King

Head of People
ER Final

Emma Rogers

Senior Consultant
Alan S Final

Alan Simpson

Financial Controller
AC Final

Amanda Cullen

Senior Associate
KM Final

Kate Maloney

Client Director

Testimonials

We engaged Muse, in advance of our administration contract renewal, to review the service and contractual terms and ensure we received overall value for money from our third party administrator. I was delighted with the outcome and the material improvement we achieved.
Former Head of Pensions, Vodafone
Muse took over as a fully outsourced pensions department on the retirement of our long-standing Pensions Director. We were concerned about losing Scheme knowledge, acquired over many years, but we have been delighted with Muse’s work. Their team approach mitigated our key man risk and, throughout their time with us, they have been reliable and professional, always keeping the regular business-as-usual cycle moving as well as helping us navigate more sensitive issues. The chemistry is good and they work as though they are our in-house pensions department. We appreciate their thoroughness and professionalism and feel well-supported in all areas of work.
Chairman of the Trustee Board, Xerox Pension Scheme
We appointed Muse through a competitive tender to support our actuarial selection process as a result of the thoroughness of their approach, their deep knowledge of the market and value for money. Their support was invaluable in helping us to concentrate on what would make the difference for us from our Actuary so that we could make the selection from some very strong candidates. The team was flexible and approachable; they managed the project for us professionally to ensure that the candidate firms were well briefed and engaged with the project. Muse played an important part in enabling us to select a firm best suited to our requirements and ways of working.
Trustee Secretary, States of Jersey Pension Schemes

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