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Knowledge hub

Check out one of our recent thought pieces below, or dive into our knowledge hub to see the latest thinking from across the Muse team!

Musings | 12 Mar 2026

Grand designs

Olivia Devereese looks at what makes a good project manager and highlights why it’s important to control change. Governance frameworks around projects brings structure and ensures milestones are met.

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Musings | 12 Mar 2026

AI governance

Artificial Intelligence (AI) is driving considerable change across many industries, including pensions, and whilst there are significant potential benefits available, the risks are real as well. Jo Fellowes explores where AI is currently being used and developed in the pensions industry and considers the changes in Trustee governance required to oversee data, security and cyber risk as AI use continues to evolve.

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Musings | 12 Mar 2026

The key risks for Trustee Boards may not be what you think

We all know that the world is changing – and changing more quickly than ever. Everywhere we look we see evidence of this – geopolitics, climate change, AI are just three areas where the status quo is not what it was a year or even a month ago. How can Trustee Boards address such significant change? In this case study by Amanda Cullen, we shine a light on what worked well when working with a Trustee Board on their strategic thinking.

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The Team

PA Final

Paul Armitage

Head of DC
CC Final

Clare Chilton

Consultant
Alan S Final

Alan Simpson

Financial Controller
DJ F Inal

Daniel Jacobson

Senior Consultant
ER Final

Emma Rogers

Senior Consultant
ADC Final

Adrian Cooper

Head of Market Engagement
RC

Robyn Cowan

Senior Consultant

Haydn Williams

Project Analyst
EE 1

Evalinde Eelens

Senior Associate
TB Final

Tony Brown

Consultant
AC Final

Amanda Cullen

Senior Associate
AJB Final

Adam Barker

Project Manager

Muhammed Ansar

Project Analyst
CW Final

Claire Wallis

Consultant
DN Final

Danuta Nott

Business Support Manager
KM Final

Kate Maloney

Client Director
RC Final

Rosanne Corbett

Director
MH Final

Margs Harvey

Business Administrator

Callum Taylor

Analyst
Mark dallaway

Mark Dallaway

Senior Associate
Ryan P Final

Ryan Perrin

IT Support Apprentice
CD Final

Cindy Dadier

Head of Operations
KEM Final

Katherine Milton

Senior Consultant
SH Final

Steve Hammer

Trustee Secretary
SJH Final

Sharon Hine

HR & Business Support Administrator
AB Final

Aliza Bashir

Analyst
RE Final

Reece Eley

Junior Consultant
OD Final

Olivia Devereese

Project Manager
EMR Final

Ellen Ratcliffe

Senior Consultant
Muse heads March 579 Edit

Geoff Francis

Senior Consultant
IM Final

Ian McQuade

CEO
KJ Final

Kneale Jefferis

Administrator
KW Final

Katy Wilkinson

Consultant
Susan Sinclair March 2025

Susan Sinclair

Senior Consultant
HB Final

Hana Bailey

Senior Consultant
EB Final

Emma Beard

Senior Consultant

Paul McBride

Associate
TO Final

Tom Oakley

Consultant
TK Final

Tammy King

Head of People
A JM Final

Auline-Jean Melbourne

Associate
BM Final

Barry Mack

Director

Hamida Dadd

Analyst
AS Final

Antonella Sferrino

Associate
JF final

Jo Fellowes

Director
PV Final

Pamjit Virdi

Consultant
RP Final

Robert Plumb

Senior Associate

Testimonials

In the time we worked together Muse showed a genuine understanding of, and commitment to, our Plan's objectives that I have rarely, if ever, seen matched by other consultancies. A pleasure to work with.
Former Pensions Manager, Scottish & Newcastle Pension Plan
We appointed Muse because of their depth and breadth of knowledge of the pension administration market and their independence. Having an adviser who has such level of experience is critical. Muse helped ensure that the Trustees were confident in the decision they took when selecting their third party administrator. Many implementation projects over-promise and under-deliver. Muse provided expert guidance, alongside our own internal project management function and the third party administrator, to ensure a successful implementation that delivered the planned level of automation from day 1. I would confidently recommend Muse Advisory to other Trustee Boards.
Trustee Director, RBS Pension Trustee Limited
Muse facilitated the setting of our strategic goals, both financial and operational, working with all our advisers and providers so that the objectives were fully integrated, not only in respect of IRM but also with regard to data, administration, member communication and governance. Their independence meant that the advisers were open and transparent in their thinking. The momentum they helped us achieve means that we are on course to provide good outcomes for our members. It also gives us a helpful framework to refresh regularly, to check that we remain on track.
Independent Trustee, Xerox Final Salary Pension Scheme

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