- A system of meetings, reporting and governance processes;
- Ongoing engagement, communication and collaboration
- Testing of service delivery
- An early warning system for issues
- Timely resolution of issues and complaints
- Transparent reporting providing the right information
- Past experience of poor administration
- Contract approaching renewal
- Complacency and lack of attention in the service
- Insufficient internal resource for robust oversight
- Lack of transparency in reporting
- Provide comfort on risks and fees
- To bring best practice and wider market knowledge to bear on the service
- To make the governance aspects of the contract real
- To ensure you’re able to deliver on the sponsor and trustee promise – to pay the right benefits to the right people at the right time
Musings | 12 Dec 2024
Delivering better member outcomes
Ian McQuade covers some of the developments we’ve seen this year in pensions – and there have been many. One notable achievement was the launch of the Royal Mail Collective Pension Plan, which bridges the gap between DB and DC. The governance regime remains another important topic of discussion, where trustee boards provide important checks and balances. Is this being eroded by the corporate sole trustee? Read Ian’s insights here.
Musings | 12 Dec 2024
Driving our growth
Barry Mack looks at how we’re managing our organic growth and the importance of our people in delivering the right outcomes for our clients. Some of you may remember that we celebrated our 18th birthday this year, which is a significant milestone for us. This was made possible by you. This milestone also marked an expansion of our capabilities as we grew the team from 31 to 45 amazing people. Barry talks growth, culture and clients in this article.
Helping Trustees and Companies to better govern their pension schemes
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