- A system of meetings, reporting and governance processes;
- Ongoing engagement, communication and collaboration
- Testing of service delivery
- An early warning system for issues
- Timely resolution of issues and complaints
- Transparent reporting providing the right information
- Past experience of poor administration
- Contract approaching renewal
- Complacency and lack of attention in the service
- Insufficient internal resource for robust oversight
- Lack of transparency in reporting
- Provide comfort on risks and fees
- To bring best practice and wider market knowledge to bear on the service
- To make the governance aspects of the contract real
- To ensure you’re able to deliver on the sponsor and trustee promise – to pay the right benefits to the right people at the right time
Musings | 16 Sep 2024
Sponsored cycle ride
This week, Ian is cycling 360 km across Sardinia for a good cause. This sponsored ride supports the Jason Robinson Foundation, which helps children and young people break through some of the barriers they face. As the final preparations are underway, if you'd like to support this meaningful cause, your donation would be greatly appreciated – thank you!
Musings | 12 Sep 2024
The changing role of the in-house pensions manager
The role of the pensions manager has changed dramatically over the past 18 years. What was once a role centred on stability has grown into one that demands strategic leadership, covering regulatory changes, governance challenges, and corporate objectives. As legislative and economic shifts continue, Kate’s article provides a fascinating overview of how pensions managers have adapted and will continue to do so.
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